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Calif. woman confronts Starbucks cashier who stole her info


Updated: Monday, January 4, 2016, 7:32 PM

A California Starbucks cashier got caught red-handed stealing a customer’s credit card information, and faced the grande wrath of her furious victim.

Juana Martinez unloaded a fiery tirade Sunday in Lakewood on the sticky-fingered cashier, who was stunned and admitted to the crime after being confronted by the theft victim.

The 2-minute 30-second clip has since gone viral, a penalty worse than arrest for the 19-year-old coffee shop employee, Martinez told The Daily News.

“I think this is a worse punishment, honestly,” Martinez said. “I think it’s more than enough that she’s all over the Internet. People will know who she is.”

In the clip, the teen cashier identified as “Chanel” greets the customer and hands her a drink with a smile, which quickly turned into a frightful grimace once Martinez called her out for swiping her credit card digits.


“So we got you on camera yesterday at Ralph’s for $ 212,” the irate woman reveals to the cashier. “They recorded your ass and everything, you took a copy of my f–king card on New Year’s Day, you know what you did!”

The nervous Starbucks employee first tries to play dumb, but then immediately fesses up to her coffee shop con, apologizing profusely.

“I’m sorry that I took money from you and your kids, I’m sorry that you had to come up here, I’m sorry that this is inconvenient for you,” the sheepish teen said.

Martinez told The News the cashier stole money that would have been used for her three children, all 6 years old and younger, as well as her husband, an eight-year veteran of the Army stationed in California.

Martinez was already suspicious when the cashier took too long to return her card on Friday, and brought her card to a back room. The next day, Martinzed saw on her bill a suspicious $ 212 transaction at a grocery store, and immediately suspected the cashier. 

“You come to Starbucks to get coffee, not to get robbed,” she yelled at the teen in the viral clip.

The crooked cashier admitted that she copied down the card’s numbers while taking her order.

A Starbucks cashier goes from smiling to fearing for her life after being called out for stealing this customer's credit card information.

The Starbucks worker pleaded with her furious victim not to press charges, and even offered to pay back the money she stole.

The 19 year old told Martinez said that she was a “good child” who went to school and played soccer.

But the time for playing innocent was over.

Martinez told The News she filed a police report immediately after, and turned over the video as evidence. She had no plans for the clip to go viral, but her little brother uploaded the clip to warn of the cashier’s Starbucks scam.

“I almost feel bad for the girl but she robbed the wrong person,” her brother, Brian Espinoza, said.

Martinez says she decided to drop the charges. She said the teen lost her job and most likely any chance of getting a new one after her terrified face was shown around the world wide web.

Lakewood deputies said they investigated the crime report, but did not make any arrests. 

“Everyone deserves a second chance, hopefully she learns from this,” Martinez said. “That’s the moral of the story. You can’t go stealing people’s credit card information without consequences.” 

She got a call from a Starbucks exec, who said the cashier was fired.

“We were extremely troubled to learn of this incident and are working directly with the customer to address the situation,” Riley said.

Martinez, who said she used to go to Starbucks daily, said she has not returned since. 


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