NEW YORK DAILY NEWS
Friday, March 18, 2016, 8:38 AM
They have a latte explaining to do.
The California-based plaintiffs claim the coffee giant purposefully underfills cups by 25%, despite the menu promising 12, 16 and 20 ounces for a tall, grande or venti sized latte.
“Starbucks cheats purchasers by providing less fluid ounces in their lattes than represented,” the class action states.
The java drinkers allege that baristas are instructed to use less milk, one of their most expensive ingredients, to cut costs. They add that in 2009, the coffee chain implemented pitchers with “fill lines” so that drinks would get the same amount of milk. However, a “grande” 16-ounce latte requires 12 ounces of milk plus two 1-ounce shots of espresso so the maximum amount would be 14 ounces, the duo says.
A Starbucks spokesperson told the Daily News the suit had no merit since their beverages vary in size, and that they “inform customers of the likelihood of variations.”